Each agency manages its own AASHTOWare Safety users through account admins it appoints. Account admins decide who can access your agency's data, unlock accounts, send invitations, and keep your user list current. This article explains what an account admin does, how to set up your site, and when to contact Numetric.
ℹ️ Note: Numetric support doesn't unlock accounts, send invitations, or approve access through chat. When your users chat with support about signing in or getting access, they're directed to your agency's account admin.
What an Account Admin Does
Account admins handle every user request for your agency's AASHTOWare Safety site:
Access: Decide who gets an account and which role they have.
Invitations: Send new invitations, and resend ones that expired or never arrived.
Lockouts: Unlock accounts that are locked.
Roles and permissions: Change which apps, data, and features each user can access.
People who leave: Lock or remove their accounts and transfer what they own.
Security settings: Set sign-in, password, and lockout rules for your site.
Set Up Your Site
Give Your Account Admins the Admin Role
Account admins need the Admin role in AASHTOWare Safety. The Admin role has unrestricted access to every app, Data Management, and the user and security settings, so give it only to the people your agency has chosen to manage users.
From the application menu in the top left corner, select Settings.
Under Organization, click Users.
Find the person, and click Edit Role & Permissions (the pencil icon) at the far right of their row.
Under Role, select Existing Role, choose Admin, and click Save Changes.
(The Users page in Settings)
Name Two or More Admins, or Use a Shared Inbox
Make sure someone can always help your users. Either:
Name at least two account admins, so if one admin is out, leaves your agency, or gets locked out, the other can unlock them and keep things running.
Set up a shared inbox that several people at your agency can access and manage, so requests don't depend on one person.
Everyone who unlocks accounts or sends invitations needs the Admin role.
Your Lockout and Password Contact
The Lockout/Password Contact in Settings > Security is the email address that receives lockout and password notifications from your users. Your Customer Success team member sets it to your account admins' email address or shared inbox and keeps it up to date. When your account admins change, let your Customer Success team member know.
(The Lockout/Password Contact on the Security page)
The Lockouts settings on the same page control when accounts lock automatically, such as after too many failed sign-in attempts or a period without signing in.
💡 Tip: Under Alerts on the same page, admins can subscribe to email alerts each time a user account is created, modified, disabled, or deleted.
Name a Support Contact
Your agency also names a support contact: the person Numetric points your users to when the answer belongs to your agency, such as questions about your crash data, your data definitions, or who should have access. The support contact can be one of your account admins, or the same shared inbox. Send your account admins' and support contact's names and email addresses to your Customer Success team member, and let them know whenever either changes.
When to Contact Numetric
Contact your Customer Success team member when:
Your agency needs its first account admin set up.
None of your account admins can sign in, or your only admin has left.
For questions about how to use AASHTOWare Safety, or for technical problems, click Chat with Support in the app or on the sign-in page.